Jeff Cappello's expertise in the collection industry spans over twenty years. His career began as a successful collection representative and advancing him to General Manager of the second largest third party collection firm in the country. This experience provided a platform of knowledge which allowed Jeff to build a new collection agency in a very competitive East Coast market. With an opportunity to return to the Midwest, where his family resides, Jeff sold his agency which is still a viable operation today. Prior to forming Eagle, Jeff was the Vice President of Operations for another National Collection Agency.
Judy Fielding has been actively employed in the collection industry for over twenty years. Judy began her collection career at a national agency, which provided her the opportunity to develop her expertise in several industries across the nation. She started as a collection representative in early 80’s and was promoted to a member of the senior management team in 1994. Her responsibilities over the years include such positions as Training Manager, Collection Manager, Senior Collection Manager and General Manager.
Nancy Vollmer possesses over 17 years of overall collection operation, sales and marketing experience. Nancy began her career as a collector at a national agency, earning the coveted “Collector of the Year” title 4 of the 6 years that she collected. Based on her success she was promoted to Sales and Marketing Executive and shortly thereafter she was moved to a Director role before she joined Eagle. Her area of expertise is in the new business development of the Telecommunication (landline and wireless), Healthcare and Utility industries. She has initiated, drafted and implemented training programs for both in-house and client specific collection needs. She is committed to ensuring overall client satisfaction and superior collection results.
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