Eagle Recovery Associates, Inc. (“Eagle”) has gathered a select group of collection industry professionals with extensive experience to form this new company. The guiding principle of Eagle is to maximize and expedite collection recoveries for our clients. Eagle is a full service agency providing primary, secondary, early-out collection programs, and extended business office services, which will assist you in your efforts to recover bad debt.
In this period of ever increasing regulatory requirements, mounting staffing costs and decreasing revenues, most businesses are spending more time on the business of collecting in-house debt rather than the business of increasing sales and revenues. To survive and thrive in this environment, you need the expertise of a dedicated, dependable business partner who proactively responds to these challenges. Eagle is that full service, strategic debt collection partner.
Our senior management team consists of individuals each averaging more than 20 years experience in the industry. This experience combined with a support staff to assist our clients needs will allow total flexibility and customization capabilities. The Eagle team has extensive experience with industry specific portfolios such as medical, telecommunication, utility, and governmental agencies.
Jeff Cappello’s expertise in the collection industry spans over twenty years. His career began as a successful collection representative and advancing him to General Manager of the second largest third party collection firm in the country. This experience provided a platform of knowledge which allowed Jeff to build a new collection agency in a very competitive East Coast market. With an opportunity to return to the Midwest, where his family resides, Jeff sold his agency which is still a viable operation today. Prior to forming Eagle, Jeff was the Vice President of Operations for another National Collection Agency.
Vice President of Client Relations
Paula Jensen is responsible for overall daily client interactions, satisfaction and retention. Prior to joining Eagle, she worked at a national healthcare receivables management company as an Accounting Manager. That position quickly evolved into additional responsibilities including all cash management operations, workflow design and leadership. With her extensive experience and in-depth knowledge of operations, her role further expanded in the Extended Business Office arena by assuming project implementation responsibilities. These increased responsibilities ultimately led to her promotion to Senior Director of Operations Support for EBO, Bad Debt, and Insurance Service Lines. Prior to joining the industry in 1999, she worked for a large public accounting firm in various staff accountant capacities.
Vice President of Sales & Marketing
Nancy Vollmer possesses over 30 years of overall collection operation, sales and marketing experience. Nancy began her career as a collector at a national agency, earning the coveted “Collector of the Year” title 4 of the 6 years that she collected. Based on her success she was promoted to Sales and Marketing Executive and shortly thereafter she was moved to a Director role before she joined Eagle. Her primary role at Eagle is new business development with Healthcare clients. She has initiated, drafted and implemented training programs for both in-house and client specific collection needs. She is committed to ensuring overall client satisfaction and superior collection results.