People: Our Most Valuable Asset

Eagle’s training program is designed to build skills and leadership through meticulous performance measurement, intensive training and selective recruiting. Ongoing associate training emphasizes vital skills such as collection negotiation, compliance, work standards and specialized leadership training. In addition, our associates are well compensated and are provided with an industry-leading benefits program including 401(K), life, medical, and short-term disability insurance. We believe that our employees are our most important asset. We invest in their careers therefore, our employee retention rates are among the highest in the industry.

Our training program begins in the classroom and extends onto the contact center floor and includes:

  • FDCPA and State regulations
  • System Training
  • Effective talk-off strategies
  • Effective customer service techniques
  • Negotiation skills
  • Overcoming stalls and objections

Our training programs cover not only the basics of collections and customer service, but extend to the custom designed, industry-specific and client-specific knowledge our associates need to generate optimal results on your behalf.

Our training procedures are carefully thought out and painstakingly planned, implemented and designed to produce results. We realize learning never stops. We share our knowledge and information, stay current on trends and issues and disseminate the strength of our experience to every associate.